bet88.com Privacy Policy

1. Introduction

bet88.com ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the bet88.com website and mobile application (collectively, the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by bet88.com in connection with your use of the Platform.

By registering an account or using the bet88.com Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

2.1 Registration Data

When you create a bet88.com account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and anti-money laundering (AML) requirements, we may collect:

• Government-issued photo identification (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, Voter's ID);
• Proof of address (e.g., utility bill, bank statement);
• Selfie or liveness verification image;
• Source of funds documentation where required by regulation.

2.3 Financial Data

When you make deposits or request withdrawals, we collect payment-related information including your GCash number, Maya account details, bank account details (bank name, account number), or debit card details. We do not store full card numbers — payment processing is handled by PCI-DSS compliant payment processors.

2.4 Usage and Technical Data

We automatically collect certain technical data when you use the Platform, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Game history, wagering activity, and session logs;
• Referral source and marketing attribution data.

2.5 Communications Data

If you contact our customer support team, we retain records of those communications — including chat transcripts, emails, and call recordings where applicable — for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

bet88.com uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your bet88.com account;
• Identity Verification: To verify your age (21+) and identity in compliance with PAGCOR and AML regulations;
• Service Delivery: To process deposits, withdrawals, bets, and game outcomes;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate, including self-exclusion and deposit limits;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Legal Compliance: To comply with applicable laws, regulations, and regulatory directives from PAGCOR and the NPC;
• Marketing Communications: To send you promotional offers, bonuses, and updates about bet88.com — only where you have provided consent or where permitted by law. You may opt out at any time;
• Platform Improvement: To analyse usage patterns and improve the features, performance, and security of the bet88.com Platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, bet88.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration (e.g., account management, payment processing, game delivery);
• Legal Obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML obligations, and NPC directives;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

5.1 Third-Party Service Providers

bet88.com may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors, KYC/identity verification providers, cloud hosting providers, customer support platforms, and analytics services. All such providers are contractually bound to process your data only on our instructions and in compliance with applicable data protection laws.

5.2 Regulatory Authorities

We may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent authorities where required by law, court order, or regulatory directive.

5.3 No Sale of Personal Data

bet88.com does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Period.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the Company's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

bet88.com uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly (e.g., session management, login state). These cannot be disabled.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings and preferences (e.g., language, display options).
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bet88.com Platform.

7. Data Retention

bet88.com retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML regulations;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing consent records are retained for the duration of your account and for a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it will be securely deleted or anonymised.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bet88.com:

• Right to be Informed: The right to know what personal data we collect and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: The right to request a copy of the personal data we hold about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days, as required by the DPA.

9. Children's Privacy

The bet88.com Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 13.

10. Security Measures

bet88.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bet88.com Platform is encrypted using industry-standard SSL/TLS protocols;
• Encryption at Rest: Sensitive personal data stored on our servers is encrypted using strong cryptographic algorithms;
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls;
• Two-Factor Authentication: Available for all bet88.com accounts to add an additional layer of security to your login;
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Staff Training: All bet88.com personnel with access to personal data receive regular data privacy and security training.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your bet88.com account and to enable two-factor authentication.

11. International Data Transfers

In the course of providing the bet88.com Platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our cloud hosting providers or technology partners operate their infrastructure. Where such transfers occur, bet88.com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012.

These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognised as providing an adequate level of data protection. By using the bet88.com Platform, you consent to such transfers where they are necessary for the provision of our services.

12. Changes to This Privacy Policy

bet88.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how bet88.com protects your personal data. Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet88.com, please contact our designated Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint is available on the NPC's official website.